Terms of Service

These terms are an agreement between you (the business buying or using ChatDoorman) and Morgan Findings LLC, 1800 Twin Branch Dr., Marietta, GA 30062, USA ("ChatDoorman"). By buying or using our services you agree to them and to our Acceptable Use Policy and Privacy Policy.

1. Services

• Free demo: a temporary AI chat assistant built from your public website. Demos expire 14 days after creation and are provided as-is.
• ChatDoorman Setup ($500, one-time): configuration of one assistant for one website, using its published service information, with a designated inquiry inbox and tested handoff. Setup does not include live calendar or booking integrations, phone or SMS, additional websites, new integrations, or custom development.
• ChatDoorman Care Plan ($200/month): assistant hosting, one monthly content or configuration update of up to 30 minutes, an activity summary based on available counts, and email support with a two-business-day reply target. It does not include unlimited usage or the excluded services listed above.

2. Payment

Payments are processed by Stripe. The Care Plan is billed monthly in advance and renews automatically until cancelled. Prices exclude applicable taxes unless stated. If a payment fails or remains overdue, we may notify you and suspend the service until the balance is paid. We do not charge late fees unless we disclose them before they apply.

3. Refunds and cancellation

• Setup: if you cancel before Setup work begins, we will refund the full Setup fee. If you cancel after work begins, we will refund the portion of the Setup fee attributable to work not yet completed.
• Care Plan: you can cancel at any time by emailing doorman@agentmail.to. Cancellation stops renewal at the end of the current paid billing period. We do not refund a partial month, except for duplicate or erroneous charges or where applicable law requires a refund.
• When the Care Plan ends, the assistant stops working. We remove its content, settings, usage counts, and captured lead contact details from the active database within 30 days, as described in our Privacy Policy.

4. Your responsibilities

• You confirm you have the right to let us use the content of the website(s) you give us.
• You are responsible for following up on leads the assistant passes to you, and for how you use contact details of people who chat with your assistant.
• You will tell visitors to your site that the chat is an AI assistant (the widget labels it by default; do not remove the label) and link to a privacy notice covering chat data.
• You will follow the Acceptable Use Policy.

5. AI answers

The assistant uses AI models to generate replies from your website content. AI replies can be incomplete, outdated, or wrong. The assistant does not book appointments, confirm prices, or make commitments on your behalf; it passes requests to you. You are responsible for the accuracy of your website content and for reviewing how the assistant represents your business. It is not a source of medical, legal, financial, or other professional advice.

6. Intellectual property

You keep ownership of your content. We keep ownership of the ChatDoorman software and service. You grant us a licence to use your content only to provide the services.

7. Disclaimers and limitation of liability

The services are provided "as is" without warranties of any kind, to the extent permitted by law. To the extent permitted by law, ChatDoorman is not liable for indirect, incidental, or consequential damages, or for losses arising from AI-generated answers or missed leads, and our total liability is limited to the fees you paid us for the services in the 12 months before the event giving rise to the claim, except for gross negligence, willful misconduct, fraud, or other liability that applicable law does not allow us to limit. Nothing in these terms excludes or limits liability that applicable law does not allow us to exclude or limit.

8. Suspension and termination

We may suspend or end the services if you breach these terms or the Acceptable Use Policy, or to protect our systems or others.

9. Changes

We may update these terms by posting a revised version here with a new effective date. Material changes affecting existing paid customers will apply at the start of their next billing period after notice. If you do not agree, you may cancel before that period begins.

10. Governing law

These terms are governed by the laws of the State of Georgia, USA, without regard to its conflict-of-law rules. Subject to any non-waivable rights or venue rules, you and Morgan Findings LLC agree that courts located in Cobb County, Georgia will hear disputes arising from these terms.

11. Contact

Morgan Findings LLC, 1800 Twin Branch Dr., Marietta, GA 30062, USA. Support and cancellation requests: doorman@agentmail.to.